Order Change/Cancellation

No change or cancellation of orders permitted after production has commenced. Setup fees and any development costs will be passed on, including any sample courier charges incurred, should a cancellation of order be made before production has commenced.

Delivery

(A) To assist our team, please give the actual date of the function or event that the product is required. While rush jobs can be accommodated, we all know these are the ones most likely to create problems.

(B) Normal production time for locally produced items is approximately 15-20 working days from receipt of your written order and artwork, subject to stock availability.

(C) Normal production time for indent orders is approximately 12-14 weeks from receipt of your written order and artwork.

Quote Validity

Quotes are valid for 14 days.

Returns & Freight

(A) All product shipped from our warehouse is inspected. We do not cover breakages once leaving our warehouse.

(B) The Branding Office ships to all major capital cities overnight excluding WA, NT and TAS. Please allow extra time for these destinations.

(C) All cartons are delivered to one destination. The Branding Office will distribute your order to several destinations or separate the job into various quantities for you; however, a surcharge will be added to cover the extra time involved. Please discuss charges with your Branding Office sales representative.

(D) The Branding Office is happy to expedite orders via airfreight or same day VIP couriers; however, this must be added to the final invoice.

(E) Freight is additional ex our warehouse.

(F) International freight charges will be quoted at the time of order. Please note there may be additional duty and tax charges applicable at the delivery destination. These charges cannot be confirmed until the goods have arrived into the country and are not the responsibility of The Branding Office.

Website Terms of Use

In accessing and using this website, you acknowledge that you have read, understood and agree to be bound by the following terms and conditions.

While care has been taken to ensure that information contained in this website is true and correct at the time of publication, changes in circumstances after the time of publication may impact on the accuracy of this information.

We give no warranty or assurance given, and makes no representation as to the accuracy of any information or advice contained, or that it is suitable for your intended use.

We disclaim all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages and costs you might incur as a result of the information being inaccurate or incomplete in any way, and for any reason.

Each user waives and releases the website and its agents, employees and service providers to the full extent permitted by law from any and all claims relating to the usage of material or information made available through this website.

Subject to any terms implied by law, which cannot be excluded, in no event shall we be liable for any losses or damages, including incidental or consequential damages, resulting from use of the material.

Disclaimer

This website provides links to external internet sites. These external websites are outside our control. It is the responsibility of users to make their own decisions about the accuracy, reliability and correctness of information found. Although care is taken to provide links to suitable material, the nature of the internet prevents the guaranteeing of suitability, completeness or accuracy of any material that this site may be linked to.

We are not endorsing any provider of products or services by facilitating access to information about these providers from its website, nor does it accept responsibility for the quality of goods and services provided by third parties accessed through this site.